return and refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You (the customer) are responsible for all costs to return the item. 

 

To start a return, you can contact us at sales@citycocopro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, so that we can take action and get it resolved. Note: you have seven days after receiving the item to not incur costs. See Warranty.

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method. Please remember the time it takes to receive your refund is also dependent on your bank or credit card issuer.