return and refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also proof of purchase.

 

To start a return, you can contact us at sales@citycocopro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can take action and get it resolved.

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember the time it takes to receive your refund is also dependent on your bank or credit card issuer.

Disclaimer

Electric scooters should not be used on roads, footpaths or in cycle lanes in the UK. It’s the responsibility of the customer to ensure that you use your electric scooter within all local and national laws. The customer assumes all liability and risks associated with the use of electric scooter products and holds Citycoco Pro Electric Scooters and its owners free from any liability caused by their use.

Contact Us

Citycoco Pro Electric Scooters

07949859763  (10am - 5pm)

9 Penceat Court, 17 Bourdon Road, London SE20 7SH

Sales@citycocopro.com

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©2020 by CityCoco Pro Electric Scooters Ltd

Company Registration No. 12831703