PRIVACY POLICY

What type of information do we collect?

 

Citycoco Pro Electric Scooters Ltd (from here on referred to as ‘We’) receive, collect and store any information you enter on our website. In addition, we collect the IP address of the computer used to connect to the Internet. Login details; e-mail address and password. The connection information and purchase history if applicable. We may use software to measure and collect information on sessions. Page response times, the length of time you spend on some pages, page interaction information. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, and product reviews.

 

How do we collect information?

 

Part of the process when you conduct a transaction is the collection of personal information, typically name, address and email address. Your personal information will only be used for the reasons as stated above.

 

Why do we collect such personal information?

 

We collect Non-personal and Personal Information for the following reasons:

To provide and operate the Services.

To provide you with ongoing customer support, technical support, product updates.

To be able to contact visitors and users with a general or a more personalised service-related notices and promotional messages.

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

To comply with laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?

 

Citycocopro Electric Scooters Ltd is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and subsequent after sale services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with your site visitors?

 

We may contact you to notify you regarding your order, any after sales enquiries, to deal with any problems or issues. to send updates on new product releases or special offers, or if/when necessary to contact you regarding national laws. and any warranty related agreement we may have with you. For these purposes we may contact you via email, telephone and text messages.

How do we use cookies and other tracking tools?

 

We may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website (Citycocopro.com), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customise the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

 

Use of cookies

 

A “cookie” is a small piece of information that will assign you a unique identifier that is stored on your computer. Your browser then provides that unique identifier each time you submit a query to the Site for example. We use cookies on our Site to keep a track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and how best to improve your user experience.

 

Types of cookies

 

The following types of cookies may be used when you visit the Site

 

Advertising Cookies

 

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

 

Analytics Cookies

 

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working best and what features on the Site can be improved.

 

Our Cookies

 

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

 

Personalisation Cookies

 

Personalisation cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

 

Security Cookies

 

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorised parties.

 

Site Management Cookies

 

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

 

Third-Party Cookies

 

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

 

Control of cookies

 

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

 

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

 

How to withdraw consent of the use of personal information

 

If you don’t want us to process your data anymore, please contact us at sales@citycocopro.com or send us mail to: 9 Penceat Court, 17 Bourdon Road, London SE20 7SH.

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so we encourage you to please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by email to sales@citycocopro.com or send us mail to 9 Penceat Court, 17 Bourdon Road, London SE20 7SH.