Delivery and shipping

Shipping is free to all EU countries.

The products are shipped from various European countries and typically orders are delivered 4-8 days from the shipment date. All orders are normally shipped within 2 Days of ordering, (excluding weekends and public holidays).

However, on rare occasions deliveries may take longer. For example; during public holidays, (including foreign holidays), festive periods, or courier delays. Due to the fast moving stock items of electric scooters and electric bikes some items may be found to be “out of stock” after ordering, if this is the case we may offer an alternative equivalent product specifically at no extra cost to you. However if you are not happy with the alternative product a full and immediate refund will be issued.


If you are not at home during delivery our courier will leave you an ‘attempted delivery’ card. They may try to deliver to your immediate neighbours. If they are unable to deliver to your neighbours your item will be taken back to the local depot and they will attempt a second delivery, normally the next working day. If unsuccessful the courier will return your parcel to your local depot where you can rearrange delivery.


Electric scooters should not be used on roads, footpaths or in cycle lanes in the UK. It’s the responsibility of the customer to ensure that you use your electric scooter within all local and national laws. The customer assumes all liability and risks associated with the use of electric scooter products and holds Citycoco Pro Electric Scooters and its owners free from any liability caused by their use.

Contact Us

Citycoco Pro Electric Scooters

07949859763  (10am - 5pm)

9 Penceat Court, 17 Bourdon Road, London SE20 7SH

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©2020 by CityCoco Pro Electric Scooters Ltd

Company Registration No. 12831703