The warranty on the frame and the battery is 1 year.
A full refund will only be approved under the following conditions:
(i) Any defects must be reported in the first seven days of receiving the item.
(ii) Item must be secure in original packaging.
(iii) all additional items; the battery charger, keys, the seat (if applicable), tools and manuals must be included.
Any defects after the first seven days and within the first thirty days of receiving the item that is not from accidental damage and is confirmed to be a defect by our engineers replacement parts will be provided at no cost to the customer. Any defects after the thirty days up to 1 year replacement parts will be provided at the customer’s expense.
If there are any problems please send a video clearly showing the problem and we will forward to our engineers for review and take the appropriate steps.
Accidental damage is not covered in the warranty.