cancellation policy

All orders are processed on our secure merchant provider and sent for shipment as soon as they are placed. During this process we incur fees that are irretrievable. Therefore, while we understand that orders might need to be changed at times, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Disclaimer

Electric scooters should not be used on roads, footpaths or in cycle lanes in the UK. It’s the responsibility of the customer to ensure that you use your electric scooter within all local and national laws. The customer assumes all liability and risks associated with the use of electric scooter products and holds Citycoco Pro Electric Scooters and its owners free from any liability caused by their use.

Contact Us

Citycoco Pro Electric Scooters

07949859763  (10am - 5pm)

9 Penceat Court, 17 Bourdon Road, London SE20 7SH

Sales@citycocopro.com

  • Facebook

©2020 by CityCoco Pro Electric Scooters Ltd

Company Registration No. 12831703